Help / Frequently Asked Questions


  • Submitting Designs

    How do I increase my chances of winning the contest? / What are some design tips?

    Make sure your artwork is original, unique, and high-quality.

    This means you've put in work and created the best design possible. This also means the work is entirely your own, and not copied from somewhere else. Take your time and create something no one has ever seen before!

    High-quality means you've created your design following the template, at the original size (5850px x 5400px for the Classic Pump template). It also means your artwork is sharp and non-pixelated when viewed at 100% size. This ensures that we can print your design when you win the contest.

    Make sure the files you submit are prepared correctly.

    When you save a copy of your design to submit to the contest, make sure to reduce it in size proportionally to 1404px x 1296px and hide the instructions and guide lines. You can place additional artwork or a title outside of the design area if you like.

    Create a smaller copy of your artwork

    The Image Size dialog box in Adobe Photoshop

    The design file you submit must have a filesize below 2 MB (otherwise you'll get an error when you submit it). We recommend using "Save for Web" in Adobe Photoshop or Illustrator to save your file. This handy dialog will tell you what size your file is, and allow you to reduce the size by changing to PNG-8 compression and reducing the number of colors.

    Save for Web in PhotoshopReduce your file size

    The Save for Web dialog box in Adobe Photoshop

    Load the copy of your design into the Dream Heels Shoe Viewer and take a look at it. Pick an insole and sole color (write these down). Once you're happy with the look of your design, save a thumbnail file (you'll submit this along with your design). When submitting your design and thumbnail, be sure to select the same insole and sole color as you selected in the shoe viewer.

    Other design tips & ideas

    • Create a shoe you yourself would wear (if you wear heels), or you think a woman would wear.
    • Design for a season. Need help choosing the right color scheme? Try Fashion Trendsetter, COLOURlovers or Kuler.
    • Submit your design as a critique first. This will give you valuable feedback and allow you to perfect your design before entering it into the contest. Let the community help you win!
    • Need help or inspiration? Try psdtuts+ or the Dream Heels Forum.


    Follow these tips and you're virtually guaranteed to win the contest. Good luck!

    How do I vote for a design?

    1. Sign up for a Dream Heels account. Once you are signed up and logged in, proceed to the "Vote" section of the site.
    2. Vote by clicking the little stars beneath each entry image. You can give a design 1 star (lowest score) to 5 stars (highest score) based on how much you like that design. If you think you would definitely buy the item if we made it, click the little shopping cart icon to the right of the stars to let us know.


    Before voting, check out the shoe in 3D by clicking the "View In 3D" tab above the entry image, or click the image to visit the design's entry page and see it close up. You can also filter out all the entries you have already voted for by clicking the appropriate drop down list at the top of the page, and then clicking the "Apply" button.

    Who can enter the design contest?

    Anyone with a talent for design may enter. There are no restrictions on country of origin, but winners will be paid in US dollars.

    Who keeps the rights to my work?

    Designers retain the rights to the work they submit. If a design is selected for printing, we then reserve the right to its full use.

    How are winning submissions chosen?

    Designs that are original, unique, and of high-quality stand the best chance of winning. We also consider a variety of other factors including overall score, comments made, and the number of "I'd Buy It's".

    What do I get for winning?

    A lot! Check it out:

    • $250 USD in cash
    • $250 USD in Dream Dollars (store credit)
    • $0.50 in residuals for every pair of shoes we sell featuring your design


    Residuals are paid out at the following benchmarks:

    • 1000 pairs sold = $500 prize
    • 2000 pairs sold = $500 prize
    • 3000 pairs sold = $500 prize


    Total = Over $2000 in cash and prizes!

    How are designers paid for winning submissions?

    Designers are paid via PayPal.

    I just submitted a design, how long will it take for you to review and enter it into the contest?

    We review all design submissions on the site prior to placing them in the contest. It can take up to a week for us to review your submission. Please be patient.

    What is a critique? / How do I submit a critique?

    A critique is like a design submission, but allows you to get the opinions of the Dream Heels community before submitting your artwork to the contest. It's a great way to perfect your art and learn from other shoe designers on the site.

    You can submit a critique in the "Design" section of the site. Click the "Submit Your Shoe Design" button, then use the form labelled "Submit a Critique" to the right of the "Submit a Design" form. You can also submit revisions to your critique here, or directly on your Critique entry page.

    Can I resubmit a design if it didn't score well the first time?

    If it didn't score well the first time, we don't recommend it unless you make significant changes to the design. Designs submitted which too closely resemble previous submissions will be rejected.

    If you're concerned about how well your design will score, we recommend submitting your design as a critique before entering it into the contest. This will allow you to get community feedback on the design, and tweak it until it is perfect. Once you are ready, you can then submit the design to the contest directly from the Critique page.

    Can I submit more than one entry?

    No, please only submit one design at a time. Once your design is finished scoring, feel free to submit another one.

    Can I have my design removed from the site?

    Once a design is submitted to the site, we cannot remove it until 120 days has elapsed. Once that time is up, feel free to and we'll remove your design from the site.

  • Ordering and Payment Information

    How can I pay for my order? / What payment methods do you accept?

    We currently accept payment by Visa, Mastercard, American Express, or Discover card. The prices listed on the Dream Heels website are in United States dollars (USD). If you are using a non-US credit card, your credit card company will handle the currency exchange for you.

    Is the site secure? / Is my credit card information safe?

    We take security very seriously, which is why we use 128-bit secure socket layer (SSL) encryption to protect your information. We also do not store your credit card information on our servers at any time.

    During the Checkout process, a small lock icon will appear in the lower right hand corner of your web browser. This lock icon signifies that you are in a secure location of the site, and your information is safe.

    How do I use my referral code? / How do Dream Dollars work?

    Every time someone you refer to the Dream Heels website using your referral code makes a purchase, you will receive 1 Dream Dollar. Dream Dollars are good for $1 dollar off anything in the Dream Heels store.

    When you create a Dream Heels account, you are automatically given a referral code. Simply append ?refer=USERNAME (replace USERNAME with your Dream Heels username) to the end of any Dream Heels URL you intend to share with someone else. e.g. http://www.dreamheels.com/forum?refer=USERNAME. When someone follows your link and makes a purchase on the site, you will receive 1 Dream Dollar.

    Posting a referral link on your social network page, on your blog, or sending it to friends via email or Twitter are all great ways to earn free shoes!

    How do I unsubscribe from your newsletter?

    You can unsubscribe from our newsletter by clicking the Unsubscribe link at the bottom of the email. Or you can email us and ask us to remove you.

    How can I cancel my account?

    You can cancel your account by going to your profile page and clicking the "Update my Profile" link. Once on the Profile Update page, scroll down to the bottom of the page, and enter your username in the field indicated. Take note, once you complete this step all your account information will be lost.

    How do I become a retailer / vendor?

    If you're interested in selling Dream Heels products in your boutique or shop you may apply to be a qualified vendor. Please fill out the Vendor Application Form.

  • Shipping

    How much will shipping cost?

    Dream Heels offers free shipping & returns within the continental USA.

    For international destinations, shipping rates will be calculated during checkout.

    Do you ship internationally?

    Yes, we ship to most countries. If your country isn't listed in the "Country" drop down list on the Checkout page, we cannot ship to you. Sorry!

    Note: Shipments crossing international borders will most likely be subject to customs fees. These fees are charged by your country's government and are outside of our control. We cannot predict how much a customs fee will be in advance. For further information, we suggest contacting your local customs agency.

    Can you ship to a PO/APO/AE box?

    Yes, please check the "This is a PO Box" box during the Checkout process. If shipping to an APO/military address, you will be able to select your APO destination in the "State" drop down list on the Checkout page.

  • Returns

    What is your return policy?

    If you're not satisfied with your purchase, please feel free to return the item(s) for an exchange, refund, or store credit within 14 days of placing your order. We cannot accept refunds or exchanges past the 14 day period.

    How To Return An Item
    Please fill out the return form included with your purchase.

  • Contact Us

    How can I contact you if I have any other questions?

    If you're question isn't answered here, please feel free to .


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Shipping

Dream Heels offers free shipping & returns within the continental USA.

For international destinations, shipping rates will be calculated during checkout.

Returns & Exchanges

If you are not fully satisfied with your order you may return or exchange your shoes within 14 days of receiving them, granted the shoes have not been worn. Please follow the instructions included with your order to select a new size/style, or to issue a return. Any return shipping charges are non-refundable.